customer care advisor
We are looking for a Customer Care Advisor to support our team. The ideal candidate is a linguistic talent! His/Her mother tongue is Dutch with a strong knowledge of French & English. Any other language is a plus!
You’re looking for a challenging job within the e-commerce/fashion industry? You’re a communication pro with flair for languages? You know how to guide & inspire customers (online shoppers) in a friendly way? We rolled out the red carpet!
As Customer Care Advisor, you engage in several fields within the communication department with a focus on customer care.
- You are service-oriented and keen on continuously improving
- You bring our service to the next level together with your colleagues
- You organize resourcing & capacity of the team
- You handle customer enquiries & style advice questions and support your colleagues
- You contact customers with a proactive approach (by phone, email and chat)
- You monitor and follow-up outgoing orders/returns (contact with logistic partners)
- You are in contact with our logistic partners (warehouse, courier services)
- You manage customer surveys & outbound calling
- You have strong listening & communicative skills (speaking & writing)
- You are service and sales oriented
- You have affinity with designer fashion
- You have an excellent written knowledge of Dutch(native), French and English.
- You have a strong educational background in languages, preferably a communication degree
- You are available to work 1 Saturday/month
From the very first day at Online Heroes you will be welcomed and supported by an enthusiastic & dynamic team. We focus on growth through innovative solutions, service quality and highly qualified employees while working for and with strong fashion brands. And most important; we don’t forget to celebrate our successes!
In addition, we offer an attractive package, the opportunity to develop your skills to the max and a long-term perspective in an innovative team of fashion e-commerce entrepreneurs.
Are you a Hero? Then we look forward to reading your motivation and resume. Send your cv to firstname.lastname@example.org