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customer care advisor

Full-timeOffice Europe

We are looking for a Customer Care Advisor to support our team. The ideal candidate is a linguistic talent! His/Her mother tongue is Dutch with a strong knowledge of French & English. Any other language is a plus!

You’re looking for a challenging job within the e-commerce/fashion industry? You’re a communication pro with flair for languages? You know how to guide & inspire customers (online shoppers) in a friendly way? We rolled out the red carpet!

As Customer Care Advisor, you engage in several fields within the communication department with a focus on customer care.

  • You are service-oriented and keen on continuously improving
  • You bring our service to the next level together with your colleagues
  • You organize resourcing & capacity of the team
  • You handle customer enquiries & style advice questions and support your colleagues
  • You contact customers with a proactive approach (by phone, email and chat)
  • You monitor and follow-up outgoing orders/returns (contact with logistic partners)
  • You are in contact with our logistic partners (warehouse, courier services)
  • You manage customer surveys & outbound calling


  • You have strong listening & communicative skills (speaking & writing)
  • You are service and sales oriented
  • You have affinity with designer fashion
  • You have an excellent written knowledge of Dutch(native), French and English.
  • You have a strong educational background in languages, preferably a communication degree
  • You are available to work 1 Saturday/month

We Offer

From the very first day at Online Heroes you will be welcomed and supported by an enthusiastic & dynamic team. We focus on growth through innovative solutions, service quality and highly qualified employees while working for and with strong fashion brands. And most important; we don’t forget to celebrate our successes!

In addition, we offer an attractive package, the opportunity to develop your skills to the max and a long-term perspective in an innovative team of fashion e-commerce entrepreneurs.

Are you a Hero? Then we look forward to reading your motivation and resume. Send your cv to

Apply Now

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